UPDATE: Testing is still in progress.
Next update: 4pm
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UPDATE: Investigation has resumed. Emergency change is being tested before rollout. Times to be confirmed and shared later today.
Next update: 12pm
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UPDATE: Emergency change plan will be implemented tomorrow with timeframes to be shared.
During the impact window, all sites and environments remain operable and available.
Next update: 10am NZT, 16 May 2025
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UPDATE: Our Platform engineering team have identified a workflow config issue on the server service responsible for server and database metrics and for environments utilizing the Infrastructure manifest 5.5.2.
An emergency change is being raised to realign the configuration without service impact to your environments.
Next update: 4pm NZT, 15 May 2025
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UPDATE: Investigation is still in progression and escalated to our platform engineering team for further investigation.
Next update: 2pm NZT, 15 May 2025
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Kia ora Silverstripe Cloud Customers,
We are currently experiencing an issue with our Self-Service Dashboard that provides access to environment metrics. Our internal teams are actively investigating the fault and working to restore full functionality as soon as possible.
Please be assured that this issue does not affect the availability of your websites — they remain online and accessible.
We’ll continue to provide updates as more information becomes available.
Thank you for your patience and understanding.
Nga mihi,
Silverstripe Service Desk